Free shipping (standard delivery only) applies to all Ireland & UK orders over €10. Delivery Charges – Under €10 Ireland & UK – €3.80 Europe & USA – €10 Australia & Canada – €15 Rest of World – €25 Delivery Charges – Over €10 Ireland & UK – FREE Europe & USA – €10 Australia & […]
How do I cancel an order?
Once you’ve placed your order, there is a short time-frame in which you can cancel your order. If your order is still being processed, you can call our Customer Service Team on 01-8448815 who will attempt to cancel the order before it is dispatched. However, this is not a guarantee, as your order may have progressed too far […]
If I place an order, when will my account be charged?
When placing an order with a debit/credit card, the card-issuing bank are contacted immediately and provide an authorisation code if there are sufficient funds available. The funds are sent for settlement by our payment provider at the end of the day and then the money will be debited from your account.
Are my details secure?
Yes! Rest assured that your personal information is safe – we take every measure to ensure all of your transactions at Easons.com are carried out in the most secure manner. We run a secure server software that encrypts all your personal information, preventing it from being accessed or read by any third party.
How do I contact the customer support team?
You can do so in a number of ways: By Filling in our Customer Service contact form Telephone: 01-8448815 (Monday to Friday 9am-5pm, excluding bank holidays) We look forward to processing your order with the speed and efficiency you have come to expect from Eason. We would be delighted to hear your feedback – please […]
Password and account difficulties
Having issues logging in to your account? The most common reason for this is that the wrong password is being entered. To reset your password, click on “password problems” on the account log in page. You can reset your password by entering your email address and clicking ‘Request a New Password’. We’ll email you a […]
What happens if my order is damaged when it arrives?
Please notify us if you are unhappy with the condition of the goods you receive from easons.com. You will have to return the goods to us. Please contact us for a freepost returns form. Once we receive the goods we will refund or re-supply the item if it is in stock and as per your […]
Why can’t I add an item to my basket?
If you can’t add an item to your basket, or there is no option to, it usually means this product is out of stock. You may be viewing an old, cached version of our website. Try clearing your browser cache, or go directly on to easons.com and searching for the item using our search bar – if the item shows […]
Updating personal information
To update your account details such as your address, telephone number and email address, please visit Your Account. Unfortunately, you cannot update any order details once an order has been placed.
What can I do if there is something wrong with my order?
We are very sorry if there is a mistake with your order. If we have sent you an incorrect item, please return the item and we will resolve the error. We can then organise a replacement, or process a refund for the affected item. To return the item with An Post for free, please contact […]