You can register in several ways: In store – simply pick up a Registration Pack Submit an Online Registration Form on easons.com Scan the QR code on back of the loyalty card which directs you to an Online Registration Form Call our Help Desk on 01-8448815 or email support@easons.com Once your card is registered you can start […]
What to do if your card was declined?
If your card was declined while placing an order on our site, make sure you have entered your card details correctly. This is the most common reason a card may be declined. If there is still a problem, then it could be that there are insufficient funds in that account to complete the transaction. If […]
How can I review my order?
You can review your order in your easons.com account. You can log in here. Once you have logged in, there is a link for “View your orders” on the left hand side under “Your easons.com account”. You can view all the details associated with your order: Billing and delivery address Order number Items you ordered […]
Stock levels explained
All items that are in stock will have an “Add to Basket” button and are available to buy directly from easons.com. Items that are in stock and available to buy, will typically take between 2 and 5 working days to be delivered, depending on where it’s being delivered and how quickly we can get the item […]
Eason loyalty program
Use your card at the cash register when shopping in-store, or online when you checkout and you’ll earn 3 points for every €1. Each point is worth 1c. Keep an eye out for Double Points items online and in-store to maximise your points total! Access your online loyalty account to view your points balance, manage your […]
Use of cookies on easons.com
In order to provide you with a smooth, efficient and personalised experience, we collect some information relating to your usage of our site. This allows us to provide services and features that most likely meet your needs, and to customise our service to make your experience easier and quicker. Please note, the following cookie policy […]
Store Gift Cards
Eason Gift Cards can be bought in any of our stores at any value. The minimum amount required to activate or top up a Gift Card is €5. What can I buy with my Gift Card? Gift Cards can be used to purchase any items within our stores including books, CDs, DVDs, gifts, stationery, calendars […]
Refunds and how to apply for one
A refund will be provided for any cancelled orders or for orders where Eason made a mistake. The amount to be refunded will be paid back on to the card that was used for the original purchase. Please allow 3-5 working days for the refund to appear in your account. If the refund is for […]
When will my order be delivered?
Deliveries within Ireland Christmas Delivery Republic of Ireland & United Kingdom: Midnight on Sunday, December 17th Rest of Europe: 6pm on Thursday, December 14th USA: Guaranteed Pre-Christmas Delivery has now ended Rest of World: Guaranteed Pre-Christmas Delivery has now ended Please note: If your order is for school books or has been placed on easonschoolbooks.com, please visit […]
Why did I receive only part of my order?
While we endeavour to deliver all items in your order together, we will occasionally ship part of your order separately due to stock issues. For example, if you order three items and one of them is out of stock, we may dispatch the two in-stock items while we await new stock of the third item. […]